 About
us
The
MS Society of Tasmania has been providing services to people living with MS in Tasmania since 1961.
The three key services provided to Tasmanian's living with MS are:
- Information and education
- Case management
- Clinical Services
Other services include:
- Information on multiple sclerosis
- Immunotherapy and multiple sclerosis medication
- Services
- Group support
- Referrals to other agencies
- Library services
- Multiple sclerosis and sexuality
- Counselling
There are Client Services officers available
at each office and they can be contacted during office hours (9am
to 5.00pm).
Mission
Statement
Our Commitment
The Multiple Sclerosis Society is committed to reducing the impact of multiple
sclerosis and other neurological diseases on individuals, families and carers/support
people and to finding a cure.
OUR
CHALLENGE
To
ensure the needs of people with multiple sclerosis are met in
the future
OUR
VISION
To
be at the forefront of service delivery, marketing, fundraising,
development and knowledge of multiple sclerosis.
To
be actively involved with, promote and fund quality applied research
into the cause and cure of multiple sclerosis.
To
be at the forefront of the best practices in individual care
provision.
To
become the industry leader in quality services with an unmatched
reputation in a climate of continuous improvement.
To
provide the widest choice of accessible services.
To
be pro-active, innovative and reponsive to change.
Grievance
Procedure
The
MS Society of Tasmania is committed to providing information
concerning multiple sclerosis to individuals and the general
community. In addition, the Client Services staff will be in
contact with clients on a range of issues.
The
Society recognises that there may be occasions when clients are
not satisfied with some aspect of the service provided. In these
circumstances the following procedures should be followed by
you, your representative or your advocate:
1) Discuss
the issue with a member of the Society's Client Services staff.
Every effort will be made by that staff member to reach a resolution
within ten working days.
2) If
the issue remains unresolved either party can refer the matter
to the Manager of Human Services, who will seek a fair resolution
within ten working days.
3) If
the issue remains unresolved the matter will be referred, in
writing, to the Executive Director of the Society, who will take
the appropriate steps to resolve the issue.
4) During
steps 1, 2 and 3 details relating to the matter raised, together
with the response of the Society, will be treated as strictly confidential.
|
