MS Australia’s submission to the inquiry highlights systemic issues in NDIS administration, including inconsistent claims management, inadequate pricing, delayed payments, and disproportionate compliance burdens on registered providers. It calls for clearer pre‑payment rules, risk‑based compliance, improved performance reporting, and a tiered regulatory model. The submission urges the Department to recognise gaps between policy and practice, strengthen two‑way consultation, and address sudden operational changes impacting people with MS and service providers.